FAQ

Frequently Asked Questions

How much does shipping cost?

Shipping is completely free on all orders. No minimum purchase required.

How long does delivery take?

Most orders arrive within 7-15 business days. Processing takes 1-3 business days before your order ships.

Do you ship internationally?

Yes, we ship worldwide. International orders may take slightly longer due to customs processing. Any customs duties or taxes are the responsibility of the buyer.

How do I track my order?

You'll receive a confirmation email with a tracking number once your order ships. Use that number to follow your package in real time.

What is your return policy?

We offer a 30-day return policy. If you're not happy with your purchase, reach out to us within 30 days of delivery and we'll take care of it.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and Shop Pay.

Is my payment information secure?

Absolutely. Our store uses SSL encryption and we never store your credit card details. All transactions are processed through secure, PCI-compliant payment processors.

How do I contact customer support?

Email us at octopro.contact@gmail.com and we'll get back to you within 24-48 business hours.

Can I cancel or change my order?

If your order hasn't shipped yet, we can usually make changes or cancel it. Email us as soon as possible with your order number.

What if my item arrives damaged?

Contact us right away with photos of the damage. We'll send a replacement or issue a full refund — your choice.